Exchanges & Returns

Before You Buy:

Blind Box Concept

A Blind Box means the specific figurine inside is a surprise — customers will not know which design from the series they will receive until it is opened.

If a hidden (secret) figure is included in a full box set, it will replace a regular figure.

Please note:

  • The number of figurines in each series may vary.

  • Purchasing a Blind Box does not guarantee that you will receive a secret figure.

  • We cannot guarantee which specific figure you will get — items are packed randomly.

Please make sure to select the product or series carefully before purchasing. We do not offer refunds or exchanges for change of mind.


Order Cancellations & Address Changes

  1. Orders cannot be cancelled once they have been fulfilled (shipped).

  2. Address changes are not allowed after fulfillment.

  3. Orders cannot be cancelled after they are placed.


After-Sales Support

Support Period

If you discover a significant defect upon receiving your item, kindly contact us via WhatsApp using the phone number associated with your order. Please include your order number and an unpacking video clearly showing the issue within seven (7) days of delivery. Our team will review the case and assist you accordingly.

To prevent any disputes regarding refunds or exchanges, we strongly recommend recording a video of the unboxing process within two (2) days of delivery. The video should clearly capture the shipping label, the condition of the outer packaging, and any defects in the product.


Types of After-Sales Support

Product Defects

Blind box figures are handmade collectibles, so slight imperfections (e.g. uneven color, small scratches, paint bubbles) are considered normal. For serious defects, contact artsouonline@gmail.com within 7 days of delivery with your order number and product photos.

Returns & Refunds

Please choose your Blind Box product or series carefully. Returns or exchanges due to change of mind are not accepted.

If your item qualifies for return:

  1. Return it (with any included gifts) to the specified address. Initial return shipping is paid by the buyer.

  2. Refunds will be processed within 48 hours after receiving the return package.

  3. Refunds will be credited to your original payment method within 3–7 business days after processing.